quidco wrote:We're afraid that cashback and cashback payment periods cannot be guaranteed due to the number of parties and hand-offs involved in the process
We don't think that's acceptable.tcb wrote:In all circumstances payout of Cashback is at our sole discretion and further we may refuse to make payout of Cashback to you for any reason including but not limited to non-payout or late payout by the Merchant.
The imutual concept was created precisely to counter the concern that cashback offers might prove unreliable. We already offer the following measures to reassure members:
- A reputation for reliable cashback offers, backed up with published stats against each merchant
- An excellent track record of dealing with the small number of claims for untracked cashback, with regular performance stats published in our forum
- The option to "appeal" directly to members in the unlikely event of a claim being rejected
- Directors cashback guarantee to protect confirmed cashback in the highly unlikely event of the company hitting financial difficulties
- A unique member-owned structure, so you can hold directors to account
But in addition to all of the above, we've now introduced an explicit Cashback Guarantee.
This applies to over 90% of our offers - the main exceptions being the "Free cashback" deals where claims aren't applicable anyway.imutual wrote:If you follow all the offer conditions but your cashback fails to track properly, and your claim gets rejected, we'll pay you anyway.
We've updated our T&Cs to reflect this new "guarantee". For more details, see here
We want to help as many people earn free cashback (and shares!) as we can, and we hope this will give you added confidence to share the imutual secret with everyone you know!